Refund policy
COBU – Returns and Refunds Policy
Effective Date: 1st October 2025
At COBU, your satisfaction is our priority. If your order isn’t quite what you expected, we’re here to make it right. Please review the guidelines below to ensure a smooth return or exchange process.
Eligibility for Returns
You may return eligible items within 7 days of receiving your order, provided that:
Items are unused, unopened, and in their original condition
Items are returned in their original packaging
You can provide proof of purchase, such as an order confirmation or receipt
Please note: For health, safety, and hygiene reasons, we cannot accept returns on our supplements, unless the item is damaged or defective upon arrival.
Non-Returnable Items
We do not accept returns on:
Final sale or clearance items
Gift cards
Custom, special-order, or personalized products
Health or wellness supplements
Exchanges
We’re happy to offer exchanges for defective or incorrect items.
Please contact our team within 7 days of receiving your order, and we’ll assist you through the exchange process.
Refunds
We are committed to ensuring our products meet the highest standards of quality. Refunds are only available for items that are faulty, damaged, or incorrectly fulfilled. Refunds are not provided for change of mind.
If you receive a faulty or incorrect product, please contact us within 7 business days of delivery so we can arrange a replacement or refund.
All items must be returned in their original packaging and condition. We recommend keeping proof of postage for any returns. Shipping costs for returns are generally the responsibility of the customer, except in cases of faulty or incorrect items.
Once we receive your returned item, we will process your refund or replacement as quickly as possible.
We reserve the right to refuse a refund if the product has been used, damaged, or returned outside of the specified time frame.
Once your return is received and inspected, you’ll receive an email confirmation.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Please note that shipping fees are non-refundable, unless your item arrived damaged, defective, or incorrect.
How to Start a Return
To initiate a return or exchange, please email us at:
Include the following details in your message:
Your order number
The item or items you wish to return or exchange
The reason for the return
Our team will respond within 1–2 business days with next steps and return instructions.
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to an error on our part, such as a wrong or defective item.
We recommend using a trackable shipping method, as COBU is not responsible for lost or untraceable return shipments.
Questions or Concerns?
We’re always happy to help. For any questions about your order, returns, or product quality, please reach out to us at:
Privacy Policy
Last updated: October 26, 2025
COBU operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience. COBU is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, financial account numbers, payment card information, transaction details, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
Communications with us including the information you include when sending a customer support inquiry.
Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, remember your preferences, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, enable product reviews, and create a customised shopping experience.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, and secure our services.
Communicating with You
We use your personal information to provide customer support, respond to you, provide effective services, and maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, litigation, civil discovery, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.
With business and marketing partners to provide marketing services and advertise to you.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information:
Right to access or know the personal information we hold about you.
Right to request deletion of personal information we maintain about you.
Right to request correction of inaccurate personal information.
Right of portability, where applicable.
Right to opt out of sale, sharing, or targeted advertising, depending on where you reside.
Managing communication preferences. You may opt out of promotional emails at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
If you reside in the UK or European Economic Area, you may also have the right to object to processing, restrict processing, or withdraw consent, subject to exceptions and limitations under local law.
To exercise your rights, please contact us using the contact details below.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved safeguards, where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at:
For the purpose of applicable data protection laws, we are the data controller of your personal information.
Terms of Service
COBU – Terms of Service
Effective Date: 1st October 2025
Welcome to COBU, “we,” “us,” or “our.” By accessing or using our website shopcobu.com, the “Site,” or by purchasing any products from COBU, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.
1. Use of Our Website
You agree to use the COBU website for lawful purposes only. You may not use the Site in any way that could damage, disable, or interfere with its proper functioning or with another user’s experience.
Fraudulent, abusive, or harmful activity, including attempts to hack, disrupt, or misuse our Site, is strictly prohibited.
2. Product Information
COBU strives to ensure that all product descriptions, images, pricing, and availability details are accurate and current.
However, we do not guarantee that all content on the Site is free from errors or omissions. We reserve the right to correct inaccuracies, update product information, and modify or discontinue products at any time without prior notice.
3. Orders & Payments
By placing an order through COBU, you agree to provide accurate, complete, and current billing and shipping information.
We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, unauthorized transactions, or product unavailability.
All payments must be made using approved payment methods listed at checkout.
4. Shipping & Delivery
Shipping times are estimated and may vary depending on your location, shipping carrier, and other factors outside our control.
COBU is not responsible for delays caused by shipping carriers, customs processing, weather events, or other unforeseen circumstances.
5. Returns & Refunds
Returns and exchanges are accepted in accordance with our Returns and Refunds Policy.
Please contact us within 7 days of receiving your order to request a return or exchange.
Returned items must be unused, unopened, and in their original packaging, accompanied by proof of purchase.
6. Intellectual Property
All content on the COBU website, including text, images, product names, designs, trademarks, logos, and other materials, is the exclusive property of COBU and is protected by copyright and trademark laws.
You may not copy, reproduce, distribute, or otherwise use any of our content without prior written permission.
7. Limitation of Liability
To the fullest extent permitted by law, COBU shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use or inability to use our products, services, or website.
Use of all products is at your own discretion and risk.
8. Health Disclaimer
Our products and content are provided for general wellness purposes only and are not intended to diagnose, treat, cure, or prevent any disease.
Always consult a qualified healthcare professional before using any new supplement or health product, especially if you are pregnant, nursing, taking medication, or have an existing medical condition.
9. Changes to These Terms
COBU reserves the right to modify or update these Terms of Service at any time.
Updates will be posted on this page with an updated effective date.
Continued use of the Site after any changes constitutes your acceptance of the revised terms.
10. Contact Us
If you have any questions, feedback, or concerns regarding these Terms of Service, please contact us at: